Returns & refund policy
Updated 18 October 2026
Last updated: 18 October 2026
This policy follows the Consumer Protection (E-Commerce) Rules, 2020.
All products are non-returnable
For the safety of every customer, products sold on Medcare Pharmacy cannot be returned once delivered — medicines, health products, devices, baby care and personal care alike. Every product page says Non-returnable.
Please check your order carefully when it arrives.
If something is wrong with your delivery
If your order arrives damaged, leaking, expired, with a broken seal, or is not what you ordered, contact us within 48 hours of delivery at 9030535820 or support@medcarepharmacy.in with your order number and a photo. We will look into it and make it right.
Cancellations
You can cancel an order from My Orders until it is packed. Prepaid amounts are refunded to the original payment method.
Refunds
| Payment method | Refund to | Timeline |
|---|---|---|
| UPI / card / net banking | Original payment method | 5–7 working days |
| Cash on Delivery | Medcare Pharmacy wallet (instant) or your bank account | Wallet: instant; bank: 5–7 working days |
| Wallet | Medcare Pharmacy wallet | Instant |
If a prescription is rejected by our pharmacist, the affected items are cancelled and refunded in full, automatically.
Questions
Write to support@medcarepharmacy.in or reach our Grievance Officer.