Grievance redressal
Updated 5 October 2026
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Medcare Pharmacy has appointed a Grievance Officer.
Grievance Officer
| Name | Preethi |
| grievance@medcarepharmacy.in | |
| Phone | 9030535820 (Mon–Sat, 10 AM – 6 PM) |
| Address | Medcare Pharmacy, Prashanth Nagar, Bypass Road, Sangareddy, Telangana 502001. |
How to raise a grievance
Email the Grievance Officer or raise a ticket from the Contact page with:
- your name and registered mobile number or email;
- the order number, if the complaint relates to an order;
- a clear description of the issue and any supporting photos or documents.
Timelines
- We acknowledge every complaint within 48 hours.
- We resolve complaints within 30 days of receipt, and keep you informed of progress.
- Complaints about your personal data are handled as per the DPDP Act; you may also approach the Data Protection Board of India.
Pharmacy and medicine complaints
Complaints about a medicine's quality or a suspected adverse drug reaction are reviewed by our registered pharmacist, Dr. B. Preethi Prathyusha, Pharm.D (Reg. no. TSPC/2019/04521). We report adverse reactions through the Pharmacovigilance Programme of India (PvPI) where appropriate.
Escalation
If you are not satisfied with our resolution you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission.
Store licence: TS/SGY/2021-80358 · GSTIN 36BNRPB1926M1ZO