Contact us
We are here to help 8 AM – 10 PM, all days (including Sundays and most public holidays).
Customer support
- Phone: 9030535820
- Email: support@medcarepharmacy.in
- WhatsApp: tap the chat button at the bottom of any page
For questions about an order, please keep your order number (e.g. MC-2026-000123) handy — it helps us resolve things faster.
Medicine or prescription questions
Our registered pharmacist, Dr. B. Preethi Prathyusha, Pharm.D, and team can help with dosage timing, substitutes and prescription validity. Choose "Prescription / medicine query" in the form below.
Complaints and grievances
If you are not satisfied with a resolution, please write to our Grievance Officer, Preethi, at grievance@medcarepharmacy.in (9030535820). See the grievance redressal policy for timelines.
Registered office
Medcare Pharmacy Prashanth Nagar, Bypass Road, Sangareddy, Telangana 502001.